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THE SDA HOUSING PODCAST
The SDA Housing Podcast is a leading voice in the Specialist Disability Accommodation (SDA) sector, delivering in-depth discussions, expert insights, and the latest updates related to housing solutions for people with disabilities. Through interviews with industry leaders, advocates, and lived-experience voices, we explore policy developments, innovative best practices, and real-world stories shaping the future of disability housing.
Listeners will gain valuable knowledge on emerging trends, sector challenges, and inspiring success stories, making this podcast an essential resource for investors, providers, advocates, and anyone passionate about inclusive housing.
Debbie – General Manager, NDIS Property Australia:
With over 20 years of expertise in tourism, finance, and property, Debbie has played a pivotal role in transforming NDIS Property Australia from a two-person team to a 22-member powerhouse. Her leadership drives the successful marketing, sales, and development of SDA properties nationwide, working closely with builders, designers, lenders, and support providers to ensure high-quality, compliant housing solutions.
Minh – Founder, NDIS Property Australia:
A visionary in the SDA space, Minh is dedicated to accelerating the delivery of purpose-built disability housing across Australia. By fostering collaboration among stakeholders, investors, and NDIS participants, he champions choice, control, and dignity for people with disabilities, ensuring they have access to homes that truly meet their needs.
Together, Debbie and Minh are committed to ethical, sustainable, and impactful solutions in the SDA sector, bridging gaps and driving meaningful change.
Engaging with the SDA Community:
Each week, we feature guest speakers from across the sector, sharing their expertise, experiences, and contributions to social impact in SDA. From innovative housing designs to policy advocacy, our conversations highlight how we can collectively improve living options for NDIS participants.
As the SDA landscape evolves, we invite you—our listeners—to join us on the journey. Whether you're an investor, provider, advocate, builder, developer, parents of participants, or simply passionate about inclusive housing, this podcast equips you with the knowledge to make a difference in the lives of People with Disabilities (PWDs).
Share Your Story:
Have an SDA journey you’d like to share? We’d love to hear from you!
📞 Call us: 1300 254 397
📧 Email us: podcast@ndis.property
🌐 Visit us: www.ndis.property
Join the conversation and help shape a more inclusive future in disability housing.
THE SDA HOUSING PODCAST
EPISODE 336 - Universal-U Staffing Solutions
In this episode, Debbie is joined by Lianne Friedman, CEO of Universal-U. They explore how ethical and transparent offshoring can serve as a strategic solution for NDIS and broader healthcare providers, including Aged and Veterans Care, facing financial pressures.
Lianne draws on her background in management consulting and healthcare to outline which operational roles - from reception, scheduling, administration, to finance and payroll can be effectively supported through offshore teams. She details Universal-U’s model, which ensures fair compensation for overseas staff while maintaining strict data security protocols that keep all client information within Australia.
The conversation also addresses common concerns about outsourcing, the evolving role of AI, and increasing compliance demands within the NDIS and aged care sectors. Finally, Lianne provides key considerations for providers looking to establish and manage an offshore team as a sustainable, long-term strategy, enabling scalability while continuing to prioritise quality care and support for on-the-ground caregivers.
www.Universal-U.com
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SDA ADVISORY SERVICES
https://www.sdaadvisory.com.au
SDA RESEARCH REPORTS
https://ndis.property/reports
EBOOKS:
www.robustdesign.com.au
www.highphysicalsupport.com.au
www.improvedliveability.com.au
www.fullyaccessible.com.au
NDIS PROPERTY AUSTRALIA:
Our team conducts thorough research on Specialist Disability Accommodation (SDA) and provides appropriate technical advice through premium and strategy-based solutions. We also use complex feasibility calculation spreadsheets to help investors understand the expected annual income of an SDA dwelling, the timeline stages of construction of their property, as well as revealing the hidden costs. By staying up-to-date with the latest SDA data and pricing payments information, we help clients make better-informed decisions and achieve their investment goals.
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CONTACT:
Please feel free to call us on 1300 254 397 to talk to one of our friendly staff, otherwise, just pop on over to our website to find out more.
For any podcast related queries or suggestions, please contact our podcast team via podcast@ndis.property